Shipping and Returns

Ordering Policy

When ordering from us, you may order online at our secure site anytime, or call 254-675-1290 during regular store hours 9:00 - 5:00 Monday - Friday, Central Time. We accept Visa, Master Card, and Discover. Orders are normally shipped in 1 –2 days; please allow 7 - 10 days for delivery. Let us know if you need express shipping for faster delivery.

If you live in Texas we must collect 6.75% sales tax.




Our Current Shipping Rates

Price of Total Order Shipping Rate
$0.00 - $28.99 $10.50
$29.00 - $58.99 $12.50
$59.00 - $99.99 $15.50
$100.00 - $199.99 $18.50
$200.00 & Over $25.00




Shipping Info

  • Orders shipped within the Continental U.S. (Lower 48 U.S. states)
    • Express, overnight, 2nd day air & 3 day select shipping must be made by special request and will require extra charges.
  • Shipping to Canada
    • To save on shipping, you may wish to use one of the services that allows you to ship to a US address on the border where you can pickup your package. Two of these services are Ship to the Border and Pic It Up.
    • Alternatively, see below for "Shipping outside the Lower 48 U.S. states"
  • Shipping outside the Lower 48 U.S. states
    • You must Contact Us, email us or call 254-675-1290 and we will take your order personally.
    • We calculate shipping rates and charges according to weight and destination. International Shipping included.
    • Additional duties and taxes MAY apply to foreign shipments as dictated by customs and receiving countries taxation policies.
    • We ship UPS standard or express at our cost which will be provided in our shipping quote.
  • Orders shipped to PO boxes, APO and military addresses will ship USPS Priority mail.
  • Please use a full and correct address when ordering. Thank You!
  • All shipments are insured and shipped as soon as possible - normally within 1 - 2 days.
  • Express shipping is available per your request.



Return Policy

Returns must be made within 30 days of receiving your order.

  1. Contact us as soon as possible by email or call 254-675-1290.
  2. Please include your name and order #.
  3. We will give you a return authorization #, which you should write on the outside of the shipping box.
  4. You should safely pack the item(s) in it's original box(es) with labels and tags intact. Use packing material to carefully pack the item in the shipping box so the item(s) will arrive safely. Please write on the outside of the shipping box that it contains Glass .
  5. You should insure the package, and return it to us at your expense. If you fail to insure the package, and it arrives damaged, then this will result in your loss.
  6. After we receive your package, we will inspect the item, checking that it is in new condition with labels & tags in place and in the items original box.
  7. We will then CHEERFULLY refund your purchase price minus shipping and handling cost.
  8. We strive to make this an easy and pleasant experience.
  9. We look forward to serving you again.



Damaged Shipment

If your order arrives damaged, email us immediately or call 254-675-1290. Be sure to include your Name, Order# and Phone#. You will need to save all shipping boxes, packing material, and the damaged items for the claim inspector. We will notify the carrier and will send your replacement as soon as possible after the claim is filed.




Track Your Order

UPS Shipment Tracking

Input the UPS Tracking Number associated with your order.


FedEx Shipment Tracking

Input the FedEx Tracking number or Door Tag numbers associated with your order.

Continue
FMSpecials
YouTube
GiftCertificates
Mounting



Facebook



fmreviews


Reviews

"Good" isn’t a strong enough word for this rating system. This is a great frame, the mat is awesome. The sleeve I was framing is a double thick sleeve, double album but not a gatefold... I was a little worried I might have a problem with the thicker sleeve. But it worked out great. My sleeve is now beautifully mounted. These guys took great care when packing to insure it arrived without damage. My order shipped quickly and I had it within 6 days, with 2 of those days being a Saturday and a Sunday.

Pricing is reasonable when you consider what you’re getting for your money. Much nicer than other available LP frames.

I sent them a couple of emails before ordering. I received prompt concise replies along with an apology that one of my custom ideas was too large for them. It was wider than their available mat stock.

- Chris Bolen


Found Framemyrecord online, and I am SO GLAD THAT I DID! I was working on a project to frame 10 vinyl albums in different styles - quite a big project. I had some questions, so I called, and John couldn’t have been more helpful - I couldn’t believe it! He answered all of my questions, and I placed the order. The order arrived, and I was really looking forward to opening the packages. When I opened one package, I realized that they had made a mistake, so I called them. John again COULD NOT HAVE BEEN MORE HELPFUL and MORE OF A GENTLEMAN, and he resolved the problem IMMEDIATELY!!! Talk about SERVICE!!!! And the frames are BEAUTIFUL, excellent quality - I am SO HAPPY WITH THEM.

I have high standards, and I can tell you that these frames are EXCELLENT in quality, and I can’t say enough about the EXCELLENT service that this company provides. I will be a customer for life - just EXCELLENT all around!!!!

- James Varaklis


A great value - from order to hanging on the wall, everything was perfect. Everything. Ease of order, order method, tracking, confirmation, updates, shipping time, packaging quality, ease of installation and most of all the final product looks awesome!

Only comment is it would be nice to have an album cover and sleeve option. Framed signed Zep 4 with sleeve using a Gatefold (lyrics for Stairway to Heaven) and the sleeve is just a little loose as it is smaller.

Quality USA Made !

Thanks again

- William Pete



More reviews >>



  Resource Links     Shipping and Returns     Customer Reviews  
  Privacy Notice     Conditions of Use  

PROUDLY MADE IN THE USA